Updating X-Charge from version 6.2.7 or 7.0.2

Upgrading your X-Charge Server computer:

(You may also click here to view the video guide.)

1. Make sure the X-Charge program is closed.


2. Exit the X-Charge Server program
   
   a. Right click on the X-Charge Server icon in your System Tray (looks like a small credit card).
   
   b. Click Exit on the pop-up menu.
   
   c. Click Yes on the “Exit X-Charge Server?” prompt.
   
   (NOTE: If you do not have an X-Charge Server icon in your System Tray, go to Start > Run and type in services.msc, then hit OK. Once the Services window appears, scroll to the bottom of the list of services and right click on the X-Charge Server service. Choose the Stop option to stop the X-Charge Server program.)
   


3. Download X-Charge from the following link: X-Charge Version 7.1 R3.
   


4. Click Run when prompted with the “Do you want to run of save this file?” window:

   

   
   


5. Once the download has completed, click Run on the “Do you want to run this software?” prompt:

   

   
   
6. After reading the warning shown below click Yes to proceed with the upgrade.

   



7. The X-Charge Installer Wizard will install the upgrade. This will take several minutes.


8. Once the install has completed click Finish on the window shown below:

   



9. Reboot your computer by clicking OK on the following prompt:

   



10. Once your computer has restarted, open the X-Charge software by double clicking on the X-Charge icon usually located on the desktop. If prompted, login to X-Charge using your security credentials.

    



11. Click on File at the top left of X-Charge. Then click on the X-Charge Server menu option.
    (NOTE: If this does not bring up the X-Charge Server window, close the X-Charge software, go to Start > Run and type in services.msc, then hit OK. Once the Services window appears, scroll to the bottom of the list of services and stop the X-Charge Server service. Then repeat steps 10 & 11.)

    



12. Once the X-Charge Server window appears, click on File at the top left of X-Charge, and click on the Utilities menu option. Then click on the Convert to X-Web Processor menu option.

    



13. Click Yes to continue with the X-Web conversion. This will take several minutes.

    



14. The X-Web conversion will begin and you will see the following window:

    



15. Once the conversion is complete, click OK to restart the X-Charge Server program.

    



16. Close the X-Charge program. Then re-open the X-Charge program from your desktop, and enter your security credentials (if prompted). Click on Settlement at the top of X-Charge, and then click on Review at the top. You should receive a Settlement Totals Review window like the one shown below. This means that you have successfully upgraded your X-Charge Server software.

    

Upgrading your X-Charge Client computers:

1. Make sure the X-Charge program is closed.


2. Download X-Charge from the following link: X-Charge Version 7.1 R3.


3. Click Run when prompted with the “Do you want to run of save this file?” window:

   



4. Once the download has completed, click Run on the “Do you want to run this software?” prompt:

   



5. After reading the warning shown below click Yes to proceed with the upgrade.

   



6. The X-Charge Installer Wizard will install the upgrade. This will take several minutes.


7. Once the install has completed click Finish on the window shown below:

   



8. Reboot your computer by clicking OK on the following prompt:

   



9. Once your computer has restarted, open the X-Charge software by double clicking on the X-Charge icon usually located on the desktop. If prompted, login to X-Charge using your security credentials. If the X-Charge program opens without any problems, you have successfully upgraded your X-Charge Client software.
   
   

   If you have questions, call our Upgrade Hotline at (888) 414-8009.
   Hotline hours are Monday through Friday 5:00AM-6:00PM; Saturday 7:00AM-4:00PM (Pacific Time).